Terms & Conditions

By using our website and services you consent to these terms.

Overview
These conditions relate to use of mental healthcare services and our website, including any other associated domains. We deliver personalised private mental healthcare. We operate outside of the National Health Service and receive no government funding. We charge a fee for our services. If you do not agree with all of these Terms and Conditions, then you should stop using the Site and Services immediately. 

Health Records & Communication
As described in our privacy policy, we hold patient records in the strictest confidence. Patients can access their health records in line with the Data Protection Act 1998. We will not share your information with anyone else, unless you give us permission to do so (for example with your GP). is In exceptional circumstances we may need to share information with statutory organisations, or emergency services. This includes situations where a person is considered to be a danger to themselves or others, or where there are safeguarding concerns about a child or an adult, or when required to do so by a court order.

Appointment Services
In booking a consultation, you agree to pay for the appointment regardless of the outcome of the consultation. All appointments must be prepaid at the time of booking. Any additional time is chargeable at an additional cost. Dr Kirren is not liable for a patients’ well-being outside of the consultation,  and we do not provide an out-of-hours emergency service. Our service is not suitable for those who are acutely unwell or in crisis; in these situations we advise you to call 999 (for emergencies), 111 (for non-emergencies). You should also consider contacting your regular GP or attending your local A&E department.

Dr Kirren can only consult with the patient themselves or the parent or legal guardian of a child under 16. Dr Kirren cannot conduct a consultation about a friend or relative without their permission, although she can give general advice. 

Pricing & Cancellation Policy
Pricing transparency is important to us. For this reason, we provide all our pricing information to you before you make a booking. We require full pre-payment to secure your appointment with Dr Kirren. Appointments can be cancelled for a full refund up to 24 hours in advance of your appointment. After this time they are non-refundable. Appointments booked and paid for within 24 hours of the appointment time are non-refundable. Your appointment booking covers a specific time slot. Once your time slot has ended the Dr Kirren will not be able to assist you without another booking. If you do not attend for your allocated time slot you will not be eligible for a refund of your appointment fee.

Refunds
Refunds are returned to the payment method used for the original booking. Refunds can take anywhere from 5-10 business days to show up in your account. 

Rescheduling
You may reschedule your appointment free of charge up to 24 hours before the time of your appointment. You can do this by contacting us via email admin@drschnack.com

Refusing Access
We reserve the right to refuse access to our service to certain individuals. Examples include patients who behave abusively, violently, threateningly or aggressively; patients who do not agree to pay for our services; patients who make unethical requests; or those whose requests we do not consider to be in their best interest. We may also refuse access to our service if we consider that we are unable to meet your needs, or that your needs fall outside the scope of our expertise. in this case we will advise you to seek advice from your GP.

Zero Tolerance
We take a zero tolerance policy towards threatening or abusive behaviour towards all our team members, they have the right to work in an environment free from these things.

Complaints
We are committed to delivering a high quality service. However, there may be times when your expectations are not met, if this is the case please contact us via email with the subject “Complaint” at admin@drschnack.com

In your compliant please include the following information:

• Who or what has caused you concern
• Where or when the event took place
• What action, if any, has already been taken
• What action you hope your complaint will achieve

We aim to acknowledge your complaint within 5 working days, and respond to complaints within 14 working days.

Legal Terms
By accepting these Terms and Conditions, you acknowledge you understand, have read and will abide by them, as well as our Privacy Policy, Cookies Statement, and Website Statement. All of which are part of these Terms and Conditions by reference.